Shipping Policy

Effective Date: June 17, 2024

At Dhaka Drape, we strive to provide you with the best shopping experience. This Shipping Policy explains how we handle and process your orders. Please read this policy carefully before making a purchase.

1. Shipping Destinations

We ship to the following locations:

• Domestic: All regions within Bangladesh.
• International: Selected countries worldwide. Check our website for the list of available countries or contact us for more information.

2. Shipping Rates and Delivery Times

Shipping rates and delivery times vary based on your location and the shipping method selected. Below are our standard shipping options:

2.1 Domestic Shipping (Bangladesh)

• Standard Shipping:
  • Rate: ৳150
  • Delivery Time: 3-5 business days
• Express Shipping:
  • Rate: ৳300
  • Delivery Time: 1-2 business days
• Free Shipping:
  • On orders over: ৳2,000
  • Delivery Time: 3-5 business days

2.2 International Shipping

• Standard International Shipping:
  • Rate: ৳1,000 (rates may vary by destination)
  • Delivery Time: 7-14 business days
• Express International Shipping:
  • Rate: ৳2,000 (rates may vary by destination)
  • Delivery Time: 3-7 business days

3. Order Processing

• Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
• Notification: You will receive an email confirmation once your order has been processed and shipped, including a tracking number if available.

4. Tracking Your Order

• Tracking: A tracking number will be provided via email once your order has been shipped. Use this number to track your shipment on the carrier’s website.
• Contact Us: If you have any issues or questions about your order’s status, please contact our customer support at [email protected].

5. Customs, Duties, and Taxes

5.1 Domestic Orders

• Included Fees: All applicable taxes and duties are included in the price for domestic orders.

5.2 International Orders

• Additional Fees: International shipments may be subject to import taxes, duties, and customs fees, which are levied once the shipment reaches your country. These additional charges are the responsibility of the recipient. We advise you to check with your local customs office for more information.

6. Shipping Restrictions

• Prohibited Items: Certain items cannot be shipped to some destinations due to legal restrictions. If your order includes such items, we will contact you to discuss alternative arrangements.
• Address Accuracy: Please ensure your shipping address is complete and accurate. Dhaka Drape is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date so we can assist with locating or replacing your order.
• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage so we can address the issue and arrange for a replacement if necessary.

8. Contact Us

For any questions or concerns about our shipping policy, please contact us at:

• Email: [email protected]
• Phone: +880-1234-567890
• Address: Dhaka Drape, 123 Fashion St, Dhaka, Bangladesh

Thank you for shopping with Dhaka Drape! We appreciate your business and are here to assist with any shipping inquiries you may have.