Dhaka Drape

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Return Policy

Effective Date: June 17, 2024

At Dhaka Drape, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. This Return Policy outlines our procedures for returns, refunds, and exchanges. Please read this policy carefully before making a return.

1. Return Eligibility

1.1 General Conditions

  • Return Period: You have 30 days from the date of delivery to return your item.
  • Condition: Items must be unused, unwashed, and in the same condition that you received them, with all original tags and packaging intact.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

1.2 Non-Returnable Items

  • Items on sale or marked as final sale.
  • Custom-made or personalized items.
  • Gift cards.

2. Return Process

2.1 Domestic Returns (Bangladesh)

  1. Contact Us: Email us at [email protected] with your order number and reason for return.
  2. Authorization: Wait for a return authorization and shipping instructions.
  3. Shipping: Pack your items securely and ship them to the provided address. You are responsible for the return shipping costs.
  4. Confirmation: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

2.2 International Returns

  1. Contact Us: Email [email protected] with your order number and reason for return.
  2. Authorization: Follow the return authorization and shipping instructions provided.
  3. Shipping: Ship the item using a trackable shipping service. The customer is responsible for return shipping costs and any customs fees.
  4. Confirmation: Upon receiving and inspecting the returned item, we will notify you about your refund status.

3. Refunds

3.1 Processing Refunds

  • Approval: Once approved, your refund will be processed to your original method of payment.
  • Timeline: Refunds may take 5-10 business days to appear on your bank or credit card statement, depending on your financial institution.

3.2 Partial Refunds

  • Items not in their original condition, or damaged, or missing parts for reasons not due to our error, may be eligible for partial refunds at our discretion.
  • Items returned after 30 days but within 60 days may be eligible for partial refunds.

4. Exchanges

4.1 Eligible Items

  • Size or Color: If you need to exchange an item for a different size or color, please contact us at [email protected] with your order number and exchange request.

4.2 Process

  • Authorization: Wait for exchange authorization and instructions.
  • Shipping: Ship the item back to us following the provided instructions. We will ship the exchange item once we receive the original item.
  • Shipping Costs: You are responsible for the return shipping costs. We cover the cost of shipping the replacement item to you.

5. Defective or Damaged Items

5.1 Report Damage

  • Contact Us: If you receive a defective or damaged item, please email [email protected] within 7 days of receiving your order with photos and a description of the issue.

5.2 Resolution

  • We will arrange for a replacement or refund, including shipping costs for the defective or damaged item.

6. Gifts

  • Gift Return: If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.

7. Return Shipping Address

  • Address: Please ship returns to the address provided in your return authorization email.
  • Domestic Returns: Dhaka Drape, 123 Fashion St, Dhaka, Bangladesh
  • International Returns: Address will be provided based on the return authorization.

8. Contact Us

For questions or concerns about our return policy, please contact us at:

  • Email: [email protected]
  • Phone: +880-1234-567890
  • Address: Dhaka Drape, 123 Fashion St, Dhaka, Bangladesh

Thank you for shopping with Dhaka Drape! We value your satisfaction and aim to make your shopping experience as pleasant as possible.