Last Updated: 2 February 2025
At Dhaka Drape, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a refund under the following conditions. Please review this policy carefully to understand our refund process.
- Eligibility for Refunds Refunds are available for items returned within [insert number, e.g., 7, 14, or 30 days] of receiving your order.
Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
Proof of purchase (order number or receipt) is required for all refund requests.
- Non-Refundable Items:
Items without any defect from our side
The following items are not eligible for refunds:
Items that have been worn, washed, or damaged after delivery.
Items without original tags or packaging.
Gift cards or promotional items.
Items marked as “Final Sale.”
- How to Request a Refund To request a refund, follow these steps:
Contact our customer service team at [email protected] within the eligible refund period. Provide your order number and details about the item(s) you wish to return.
Once your refund request is approved, we will provide you with instructions on how to return the item(s).
Pack the item(s) securely in their original packaging and include the proof of purchase.
Ship the item(s) to the address provided by our team.
- Refund Processing Once we receive and inspect your returned item(s), we will process your refund within 3-5 days. Refunds will be issued to the original payment method used for the purchase.
Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide instructions for returning the item and will cover the return shipping costs. Once the item is received, we will issue a full refund or send a replacement at no additional cost.
Delayed Refunds If you have not received your refund within the expected timeframe, please:
Check your bank account or payment method to ensure the refund has not already been processed.
Contact your bank or payment provider, as it may take additional time for the refund to reflect in your account.
If the issue persists, contact us at [email protected] for assistance.
- Contact Us If you have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected] Phone: 01923232832