Dhaka Drape

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Refund Policy

Effective Date: June 17, 2024

At Dhaka Drape, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help. This Refund Policy outlines our procedures for issuing refunds. Please read this policy carefully.

1. Eligibility for Refunds

1.1 General Conditions

  • Refund Period: Refund requests must be made within 30 days of the delivery date.
  • Condition: To be eligible for a refund, items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Proof of Purchase: A receipt or proof of purchase is required to process your refund.

1.2 Non-Refundable Items

  • Items on sale or marked as final sale.
  • Custom-made or personalized items.
  • Gift cards.

2. How to Request a Refund

2.1 Domestic Refunds (Bangladesh)

  1. Contact Us: Email [email protected] with your order number and reason for the refund request.
  2. Authorization: Wait for a refund authorization and return instructions.
  3. Return Shipment: Send the item back following the return instructions. You are responsible for the return shipping costs.
  4. Inspection: Once we receive and inspect the returned item, we will notify you via email about the status of your refund.

2.2 International Refunds

  1. Contact Us: Email [email protected] with your order number and reason for the refund request.
  2. Authorization: Follow the return authorization and shipping instructions provided.
  3. Return Shipment: Use a trackable shipping service to return the item. You are responsible for return shipping costs and any customs fees.
  4. Inspection: Upon receiving and inspecting the returned item, we will notify you about your refund status.

3. Refund Process

3.1 Processing Time

  • Approval: Once your refund is approved, it will be processed, and a credit will be applied to your original method of payment.
  • Timeline: Refunds may take 5-10 business days to appear on your bank or credit card statement, depending on your financial institution.

3.2 Partial Refunds

  • Items not in their original condition, or damaged, or missing parts for reasons not due to our error, may be eligible for partial refunds at our discretion.
  • Items returned after 30 days but within 60 days may be eligible for partial refunds.

4. Late or Missing Refunds

4.1 Check Refund Status

  • Bank Statement: If you haven’t received a refund yet, first check your bank account again.
  • Credit Card Company: Contact your credit card company, as it may take some time before your refund is officially posted.
  • Bank: Contact your bank. There is often some processing time before a refund is posted.

4.2 Contact Us

  • If you have done all of this and still have not received your refund, please contact us at [email protected].

5. Damaged or Defective Items

5.1 Report Issues

  • Contact Us: If you receive a defective or damaged item, email us at [email protected] within 7 days of receiving your order, including photos and a description of the issue.
  • Resolution: We will arrange for a replacement or a full refund for defective or damaged items, including any shipping costs incurred.

6. Special Considerations

6.1 Sale Items

  • Refunds: Only regular-priced items may be refunded. Sale items cannot be refunded.

6.2 Exchanges

  • Alternative: If you prefer an exchange over a refund, please refer to our Return Policy for details on how to process an exchange.

7. Contact Us

For any questions or concerns about our refund policy, please contact us at:

  • Email: [email protected]
  • Phone: +880-1234-567890
  • Address: Dhaka Drape, 123 Fashion St, Dhaka, Bangladesh

Thank you for shopping with Dhaka Drape! We appreciate your trust and are committed to ensuring your satisfaction.